MiTAC is committed to protecting your personal data and being transparent about what information it holds. MiTAC understands its obligations to help you understand how and why MiTAC processes your personal data. This policy tells you about the why, what, how, and when in relation to MiTAC’s collection and processing of your personal data.
We collect and process your personal data for purpose of performing our obligations under the membership agreement and/or purchase agreement with you.
We use the personal data collected from you for purpose of delivering our membership service to you, completing purchase orders, facilitating payments, rendering of repair and maintenance services, and, upon your consent, providing you with updated news and marketing information on the products and services offered by MiTAC.
When you interact with our customer support via email, telephone, online or in person, we collect your personal data, such as name, shipping address, phone number, email address and contact preferences, information about the products you own, such as their serial numbers and dates of purchase. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support, and analyze any feedback provided to us through voluntary customer surveys. With your consent, our customer support may sign in to your Account, if appropriate, to help troubleshoot and resolve your issue.
We process your personal data to provide you with customer and product support and to monitor and provide quality product and customer support. Our customer support to sign in to your Account, if appropriate, is to help troubleshoot and resolve your issue is consent, which you may withdraw.
We also use your personal data to respond to you when you contact us.
When you create an account on our MioShare website (“Account”), we will need you to provide your personal data such as email address and name. The personal data will be processed by MiTAC for the following purposes: (a) for you to sign in your Account; (b) to send you important information regarding the Account, software application (“Application”) or services, including the important safety information or changes to this Policy; or (c) to communicate with you in order to provide you quality customer support and/or services. MiTAC is to process your personal data based on the legitimate interests in protecting the security of the Account, providing safety information, or providing the quality customer support or services as applicable.
You can choose to provide add additional personal data such as your location, and your gender, birthdate, height and weight when you use the Application. The data will be used to calculate the calories you burn during an activity and to enable you to show the activities you participate in if you wish. Your provision indicates your consent. MiTAC will process the data based on your consent. You can withdraw your consent by deleting the data directly from your Account.
You can also choose to upload the activities you participate, such as bike rides, hikes, gym activities, etc.) and activity data (e.g., steps, distance, pace, activity time, calories burned, heart rate, sleep, location, menstrual cycle information, hydration, music played, etc.) from your Cyclo to your Account. You can use your Cyclo to upload your activities onto MioShare website directly. In such case you can you control whether others can see your activity data by managing the privacy settings in Account. Your activity data is set to “Private” by default.
If you choose to upload your activity data, MiTAC will process your activity data for the following purposes: (a) to enable you to analyze your activity data, identify any Cyclo used to collect data during the activity, see your location on your activity recordings, including GPS logs and related physical data, and, if you wish, share your activity data with others; (b) to analyze usage and trends in an aggregated manner, so as to develop or improve features and services; and (c) for internal research and development purposes so as to build better products and services for customers, including you.
Your provision and uploading your activities and activity data indicate your explicit consent. Mio will process your activity data based on your consent. You can withdraw your consent by deleting the data directly from your Account.
You can choose to enable your Account to access accounts you have with other application providers, such as your Strava or RouteYou account, MiTAC will obtain information about you from such account. The information is used to supplement your activity data. Your consent is given when connecting your Account from the third party application. MiTAC will process the information based on your consent. You can withdraw your consent at any time by disconnecting your Account from such third party Account.
If you choose to use location-based services on your Cyclo or the Application, then the physical location of your Cyclo will be collected in order for MiTAC to provide you with such location-based services at your request. MiTAC will process the data based on your request so as to perform the services for you.
If a Cyclo user sends an invitation to you or adds you as a contact to her/his Account, she or he provides MiTAC your email address. MiTAC will use such information to send you information or to notify you of an event involving such Cyclo user who provided MiTAC your email address. MiTAC will process the information based on the legitimate interests in enabling the Cyclo users to send information to their friends and family, and/or to notify the contacts.
If you provide your opt-in consent to receiving marketing or product information from MiTAC, MiTAC will also process your personal data such as email address for the purpose of sending you marketing information or newsletter about products and Applications. MiTAC process your personal data for the above purpose is your consent. You may withdraw your consent at any time by contacting us or through the unsubscribe link at the bottom of our marketing emails.
The types of personal information we collect and process about you include:
● Google Analytics
At MiTAC, we use Google Analytics to help us understand how our customers navigate to and through our Website. These cookies enable the function of Google analytics. This service helps us understand how long customers spend visiting different pages and how often they return to our Website. Google Analytics also helps our marketing colleagues to work out the effectiveness of our digital marketing campaigns. You can find out how to opt out of these cookies here: https://tools.google.com/dlpage/gaoptout
Where data needs to be transferred outside the UK, Mitac will ensure that all such transfers are in compliance with the terms of the Data Protection Laws and the relevant EU regulations. Where transfers are to be made outside of the European Economic Area, MiTAC will ensure that the designation country(ies) has data protection laws assessed as adequate by the European Commission or where adequate safeguards are in place.
You may use the Software to upload the tracks of your own activities for example riding, the tracks you properly and lawfully obtained from other sources (in gpx format), and/or the tracks you create by using Create of MioShare (“Tracks Submission”) to our websites such as MioShare (collectively, “MioShare”). Tracks remains your property and copyright. You are and will remain solely responsible for your Track Submissions and for the consequences of submitting and posting the same. You represent and warrant to Mio that any Track Submissions by you do not and will not infringe the trademark, service mark, copyright, right to publicity, or other intellectual property rights of a third party. You also represent and warrant that any Track Submissions submitted by you is accurate, refers to a public and safe location, and is not restricted by any applicable law or regulation. You agree that you are solely responsible for verifying the accuracy and lawfulness of any Track Submissions contributed by you directly or indirectly to MioShare.
By submitting any Track Submissions to MioShare, you give MiTAC a transferable, perpetual, worldwide, royalty-free, irrevocable license and right to reproduce, create derivative works of, license, distribute, sell, publicly display and publicly perform the Track Submissions for any purpose and without restriction or obligation to you. You also grant MiTAC the right to edit, copy, publish and distribute any material you make available on MioShare. You are aware that MiTAC has no duty to monitor the ratings and user submitted comments or other use submissions. You will be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from your submissions.
You also permit any other user to access, view, store or reproduce the tracks or materials for that user's personal use. You acknowledge that your use or reliance upon any user submission posted on MioShare is at your own risk.
You agree that you will not submit anything on MioShare through the Software that: (a) is illegal or encourages or advocates illegal activity or conspiracy to commit any criminal activity; (b) infringes or violates any right of a third party including, but not limited to copyright, patent, trademark, trade secret or other proprietary or contractual rights, right of privacy (specifically, you must not distribute another person's personal information of any kind without their express permission) or publicity, or any confidentiality obligation; (c) contains a virus or other harmful component, or otherwise tampers with, impairs or damages the Software or any connected network, or otherwise interferes with any person or entity's use or enjoyment of the Software.
We cannot and do not assure that other users are or will be complying with the foregoing. You acknowledge and agree to assume all risk of harm or injury resulting from any such lack of compliance.
1. Right to withdraw consent. Where MiTAC is collecting or/and processing data based on your consent, you have the right to withdraw that consent at any time.
2. In addition, you have the right to:
3. We may use automated processing with your personal data to allow us to provide you with service and product information that is most suited for your interests. If you are unhappy with the automated decision, you can contact us and request a manual review.
4. You have the right to lodge a complaint with the UK Information Commissioner should you believe that MiTAC has violated your privacy right through inappropriate use of your personal data and has failed to promptly cure such violation upon receipt of your request for cure.
We encourages parents and guardians to take an active role in their children's online activities. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that we might have collected personal information from someone under the applicable age of consent without proper consent, please let us know using the methods described below and we will take appropriate measures to investigate and address the issue promptly.
MiTAC Europe Limited
The Pinnacle, Station Way, Crawley, RH10 1JH, UK
Registered in England with Company Number 4214164
VAT Number GB771 782 304